Thursday at Darling Harbour was full on with the PT summit. Two days later this is what I remember.
Andrew Griffiths - Building Customer Relationships with the courier, the postie, the cleaner, the everyday person who works everywhere and will remember you for good or bad.
Paul Brown - Are you a bus, a taxi, a limo? They're all modes of transport that will get you from A to B, but how do you provide your service to your client?
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